Have a Complaint?
Before processing a complaint with a REALTOR® association, you must first determine if the real estate agent involved is a REALTOR®. Not all real estate agents are REALTORS®; only those who belong to a REALTOR®
association can use the term "REALTOR®." When joining an association, all members agree to abide by the REALTOR® Code of Ethics of the National Association of REALTORS® as a continuing condition of membership. It is because
of this obligation to abide by the Code that you can file a complaint at a REALTOR® association.
If you have a concern or dispute with a REALTOR®, to resolve your dispute you have the following options:
Contact the broker
Contact the individual's broker to discuss your concern. A conversation with the broker often leads to quick resolution.
File an ethics complaint with the REALTORS® Association
File an ethics complaint with the local REALTOR® association or with the WRA statewide professional standards program. Alternative dispute resolution options are also available.
File a complaint with the state of Wisconsin for potential license law violations
File a complaint with the Wisconsin Department of Safety and Professional Services (DSPS). All real estate licensees are regulated by the DSPS, and consumers or other licensees may bring alleged violations of laws governing real estate practice to
the attention of the DSPS.
Further questions
Contact the WRA professional standards administrator at 608-242-2299 or psa@wra.org.